1. Our Commitment
We want every customer to feel confident purchasing Move Me™, a Class 1 medical-grade comfort aid designed for wheelchair users. Your statutory rights under UK consumer law remain unaffected.
2. Change-of-Mind Returns
Because Move Me™ is a personal-use healthcare product that comes into direct bodily contact, we cannot accept returns once the inner protective seal is broken or the product has been used, for infection-control and hygiene reasons.
If you change your mind before opening the hygienic seal, you may return the product within 14 days of delivery for a full refund of the purchase price (excluding any premium delivery charges).
– Item must be unopened, unused, and in its original packaging.
– Please contact us first for a returns authorisation.
3. Faulty or Damaged Items
If the item arrives defective or develops a manufacturing fault within the first 12 months, we will offer a replacement or full refund, including reasonable return postage.
4. How to Arrange a Return
Email support@pamelacare.com with:
Order number
Reason for return (unopened change-of-mind or fault)
Photos if the item is faulty
We will issue a prepaid label or arrange collection where appropriate.
5. Refund Timing
Approved refunds are issued to the original payment method within 7–10 working days of receiving the returned item or confirming a fault.
Need help?
Contact us for questions related to refunds and returns.